Refund Policy

This document Ticatus explains the terms of refunds and returns on the platform. Please read this policy carefully before using our services.

1. General Provisions

Ticatus, implements a fair refund policy to maintain the highest level of customer satisfaction. This policy regulates the cancellation, return, or refund process for purchased services.

2. Refund and Cancellation Conditions

Swipe to see full content
Status Refund Condition Refund Rate Processing Time
Order not yet started The service has not yet started and it has not been 24 hours since payment. No refund, but up to 100% can be credited back. 1-3 business days
Order in process but not completed The service has partially started but could not be completed due to a technical issue. No refund, but up to 100% can be refunded for the incomplete part. Automatic balance refund is made.
Order completed If the service is fully completed (successful or unsuccessful) No refund available -
Wrong or incorrect order If a wrong service was ordered due to user error No refund, but up to 50% can be refunded as credit 5-7 business days
Technical issue caused by the platform If the service could not be provided due to a technical issue caused by the platform Refundable up to 100%. 7-10 business days

3. Refund Request Process

Refund requests can be made by following these steps:

1. Create Refund Request

Specify the websites you want to send support tickets to and your message.

2. Review

Your request will be reviewed by our support team. Additional information or documents may be requested during this process.

3. Finalization

If your refund request is approved, the payment will be transferred back via the same method or credited as balance to your account.

4. Non-Refundable Cases

Refund requests are not accepted under the following circumstances:

  • Refund requests made after the service is completed
  • Failed transactions resulting from misuse in violation of the platform's terms of service
  • Payments made for illegal content or activities
  • Refund requests made 7 days after purchase
  • Issues arising from the user's own fault (e.g., incorrect information entry)
Balance Refund

In some cases, a refund may be issued as account balance instead of cash. The balance can be used to purchase other services on the platform but cannot be converted to cash.

5. Refund Processing Time

Refund transactions are carried out within the following time frames after the request is approved:

  • Credit/Debit Card Payments: 5-10 business days (may vary depending on bank processing times)
  • Bank Transfer/EFT: 3-7 business days
  • Other Payment Methods: May vary according to the policies of the respective institution
  • Balance Refund: Instantly credited to your account

6. Contact

For any questions regarding refunds, you can reach us through the following communication channels:

Legal Notice

This refund policy has been prepared within the scope of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts. All our users' consumer rights are protected within the framework of legal legislation.

Date of Last Update: 14.04.2025